Defining European facility management.


Space & Infrastructure. People & Organisation.

Publicado por FAMASE el 30/09/2013 (ENG)

In 2002 national facility management representatives from 15 countries decided to develop a European definition of facility management. In 2006 all 29 European countries agreed to use the following official definition of facility management:

Integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities. (EN15221-1: 2006 Facility Management – Part 1: Terms and definitions) 

They also defined terms like benchmarking, client, customers, end-user, facility service, facility, integrated facility service, service provider, supplier, It was agreed that facility management covers and integrates a very broad scope of processes, services, activities and facilities. The field of FM was being grouped under two headings representing 'People, Place, Process':

1.-Space & Infrastructure.

2.-People & Organisation.

Space & Infrastructure includes the client demand for (work-)space through services such as space planning, workplace, design, construction, lease, occupancy management building operations, maintenance, furniture, equipment, technical infrastructure, cleaning, et cetera.

People & Organisation includes the client demand for health services, catering, event management, ICT, hospitality, security, safety, human resource management, logistics, office supplies, document management, accounting, marketing, etcetera.

As a consequence the European FM representatives defined other aspects of facility management such as benchmarking, asset, due diligence, etc. These terms had not been defined and put in a European standard before by any other building life-cycle stakeholder.  The intended focus of the European FM model is to underline the client orientation of FM and to make clear that a service provider can be an internal as well as external organisation. This approach respects the diversity of the European market. The FM model  explains the basic functioning of facility management within an organisation. (Be aware this is not the original model from the actual standard. The original, copyright CEN, should be taken from EN15221-1: 2006 Facility Management – Part 1: Terms and definitions.)



Extract of publication EuroFM.

Photo and published in EuroFM


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