Top 10 Tips For Outsourcing Enterprise Facilities Management


Allow for strategic programs: Maximize the benefits of outsourcing.

Publicado por FAMASE el 06/07/2015 (ENG)

A growing number of corporate real estate and facilities professionals are choosing to outsource Enterprise Facilities Management (EFM). In a 2013 survey conducted by Global WorkPlace Solutions in partnership with PeopleWise, 80% of responding organizations indicated they expect to purchase services as integrated or fully integrated lines within the next three to five years.

If you’re considering a new or renewed outsourcing arrangement, the first and most important thing to do is plan ahead. Start your outsourcing journey on the right foot with these top 10 tips from Johnson Controls:

1. Align EFM with your core business: Specify the goals you want to achieve through outsourcing.

Many companies’ initial motivation to outsource is simply to understand what’s in their portfolio and how they can run it more effectively. Effectiveness can relate to sustainability, safety, compliance, uptime, productivity, quality and/ or cost – among many other things. Whatever your motivation, it’s important to understand what’s driving it so you can design your outsourcing model and contracts accordingly.

2. Get stakeholder support: Engage people at all levels of the organization.

Lack of buy-in is one of the most common contributors to failed outsourcing: make sure you’ve got broad support early in the process. You also need to make sure those charged with delivering and managing the contract are committed to seeing it through and can stay focused, determined in the face of resistance.

3. Gather quality baseline data: Know where you’re starting from to measure how far you go.

A solid foundation of baseline data will help you clarify scope, cost, service levels, and required resources along with the best potential suppliers. Quality data puts you in a position to determine the certainty of the commercial proposition, the simplicity and speed of implementing change, and quantify results.

4. Be flexible: Expect the contract to change.

As your business and its priorities evolve, sometimes at speed, so will the scope of your EFM contract – it’s likely the buildings and assets in your portfolio will need to perform different functions or support different goals. You can minimize the disruption of change by putting flexible agreements in place along with a governance structure (see tip eight) that evaluates needs and priorities on a regular basis.

5. Define responsibilities, then let go: Empower your providers to deliver results.

A primary advantage of outsourcing is that it allows internal teams privilege of focus, shifting their mindset from tactical to strategic. To enable this shift, roles and responsibilities must be clearly defined up front and openly communicated to all stakeholders. Once you’ve established who’s in charge of delivering what, it’s vital....

More info and original published by │Facility Executive


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