The role of a facility manager: then vs. now.


Article FM : We explored the vast contrasts between facility management and facility maintenance.

Publicado por FAMASE el 29/09/2015 (ENG)

Yes, the days of the facility manager-as-lightbulb-changer are waning, and for good reason. A professional facility manager can make or break an organization’s operational budget in a hurry.

Unlike some professions, facility management encompasses many different roles and skills. Not everyone in the facility or property management profession is responsible for all these roles. Some are responsible for specific functions as specialists; others are responsible for everything; others oversee all these roles through other specialists.

Regardless, it’s important to have a working knowledge of each one so you can effectively deal with your colleagues, manage staff, or interface with external resources.

A pie-shaped diagram is the easiest way to represent the broad responsibilities in the facility management profession, since it includes so many different skills and responsibilities. This pie graph below — which comes directly from Managing Facilities & Real Estate by Michel Theriault — shows the full range of facility management responsibilities.

fmwheelTheriault further describes the role of the facility manager as follows:

You could categorize them or subdivide them differently, but the fundamental responsibilities are all within this diagram. Depending on your role, you may be responsible for all these elements or just a few. You may also oversee them all, but have other experts on your team who focus on a specific aspect of the role. Some of these specific areas are actually represented by their own professions when performed as a distinct, separate role. For instance, a portion of the chart covers both commercial property management and project management. The facility management profession actually encompasses both of those functions.

From this, you can see that it is impossible for any given FM to have all the knowledge and skills to perform all the roles that are frequently expected of them. In addition, many of the responsibilities are non-technical, and they are in fact increasingly becoming strategic in nature. That’s why a facility manager has to rely on other experts, whether on their staff or as contractors and consultants. The profession of facility management isn’t just about the person with the facility manager title — it’s also about the large supporting cast of specialists, experts and other professionals.

The facility manager’s most useful skills are management- and leadership- related — particularly the ability to develop strategy, communicate, lead and manage resources. The top FMs in any large organization rose to their level because of those skills.

More info and original published Church Executive


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